This Privacy Policy describes how Mainstream Tinting ("we," "us," or "our") collects, uses, and shares information in connection with your use of our website (the "Service"). We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
A. Personal Information You Provide
We collect Personal Identifiable Information (PII) when you use our quote form. This information is necessary for us to provide you with the services you request.
Contact Data: Name, Email Address, Phone Number.
Service Request Details: Property Location (Address or general area), and details about the service you are requesting (e.g., type of tinting, project size).
B. Passive and Technical Information
When you visit our website, certain non-personal information is automatically collected by our hosting provider and third-party services to ensure site functionality and security.
Usage Data: Details about how you access and use the Service, such as your browser type, device type, operating system, and pages you visit.
IP Address: Your device's Internet Protocol (IP) address is collected by our hosting provider and all content delivery networks (CDNs) to serve the website content to you.
Local Storage: We use your browser’s local storage (via Alpine.js) to manage temporary website features, such as the open/closed state of the mobile navigation menu or FAQ sections. This information is typically erased when your browser session ends.
3. Cookies and Tracking Technologies
Cookies are small text files placed on your device by a website. This website primarily uses strictly necessary cookies and local storage managed by our hosting service (Netlify) for security and operational purposes.
No Marketing Cookies: We do not use third-party advertising cookies, performance cookies, or tracking cookies to deliver targeted advertisements to you.
CDN & Font Delivery: We use external services like Google Fonts and other Content Delivery Networks (CDNs) to deliver the website's design assets (like the typeface and CSS libraries). To render these elements, your browser must send your IP address, which is collected by the CDN providers solely for the purpose of serving the content to you, and is subject to their respective privacy policies.
4. Third-Party Data Processors and Services
We use the following third-party services to operate our website and process your data. Your use of the Service is subject to the privacy policies of these third parties.
A. Quote Form Processor (Formspree)
Your quote form submissions are processed and temporarily stored by Formspree, Inc. (acting as our data processor) which manages the secure delivery of your message.
Data Transferred: All PII and Service Request Details submitted via the quote form.
Formspree Compliance: Formspree is independently certified as SOC 2 Type 2 compliant and maintains GDPR and CCPA compliance, using mechanisms like Standard Contractual Clauses (SCCs) for international data transfers.
Notification: We use Gmail as the service to receive email notifications of your Formspree submissions. The content of these emails is also governed by Google's Privacy Policy.
B. Hosting and Delivery Services
Hosting (Netlify): Our website is hosted on Netlify. Netlify automatically collects standard web server logs which include your IP address, browser type, and operating system for security and operational purposes.
CDNs (Tailwind CSS, Alpine.js, Google Fonts): These services receive your IP address as part of the standard web request necessary to deliver the files to your browser.
5. How We Use Your Information
We use the collected information for the following purposes:
To Provide Services: To generate and send you the requested quote and to communicate with you about your service needs.
To Improve Customer Service: To understand your requirements and refine our service offerings.
For Security and Operations: To monitor site performance, security, and to comply with legal obligations, which is primarily handled through our hosting provider, Netlify.
6. Data Retention and Security
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy.
Form submission data (PII) is kept on Formspree's secure servers until manually deleted, or as long as required to maintain correspondence with you. As a general rule, we retain contact data for a period of 12 months from submission to ensure adequate follow-up and record-keeping, unless a final contract is executed. Email notifications of submissions are retained in our Gmail account.
We use commercially acceptable means to protect your Personal Information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Your Data Protection Rights (GDPR & CCPA/CPRA)
Depending on your location, you may have the following rights regarding your Personal Information:
The Right to Access: You have the right to request copies of your personal data.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
The Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your personal data.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
CCPA/CPRA Right to Opt-Out:Mainstream Tinting does not sell or share your personal information as those terms are defined under the CCPA/CPRA. Should this practice change, we will update this policy and provide a clear "Do Not Sell or Share My Personal Information" link.
To exercise any of these rights, please contact us using the information in Section 9.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
9. Contacting Us
If you have any questions about this Privacy Policy, please contact us. Since Mainstream Tinting operates as a home-based business, no mailing address is provided.